You may receive a screening form via email 24 hours prior to your appointment. Upon your arrival our client experience coordinators will administer a health status questionnaire to best determine if an in-person appointment is safe to carry out.
Upon arrival your surface temperature will be taken and recorded.
If you are not feeling well, we kindly ask you not to attend the clinic and to contact your doctor or medical practitioner.
Our team will be screened daily using our Fit for Work questionnaire as well as their daily surface temperature taken and recorded.
The safety of our clients and team are our top priority. As such, we’ve made the following changes to deliver you your usual experience with our team, in a safer way.
To protect you and our Client Experience Coordinators
Personal Protective Equipment
We require all staff, clients, and visitors to wear a face mask or covering during their visit.
We’ve provided visual cues to create a safe space and experience.
Regular and frequent sanitation of all treatment areas
The safety of you and our team are a top priority. Treatment areas are frequently cleaned prior to use by both therapists and our client experience team. We utilize cleaning materials that are able to eradicate the COVID-19 virus, UV-C light sanitation, as well as electrostatic disinfection of all frequently contacted surfaces.
Restricted Use of Restrooms
To reduce health risks and exposure, we will be limiting use of our restrooms. We kindly ask that you consider using restroom facilities prior to your appointment.
To reduce contact and exposure, we are temporarily not accepting cash payments. We kindly ask that you use the tap function on your payment card, or consider keeping a credit card on your secure client file.
Employees who have COVID-19 symptoms (i.e., fever, cough, or shortness of breath) should notify their supervisor and/or medical practitioner and stay home. Employees who appear to have symptoms upon arrival at work or who become sick during the day should immediately be separated from other employees, customers, and visitors, and sent home.
Sick employees should follow CDC-recommended steps. Employees should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers and local health departments.
Positive Testing (Client or Employee)