Health & Safety

Patient Screening

You may receive a screening form via email 24 hours prior to your appointment. Upon your arrival our client experience coordinators will administer a health status questionnaire to best determine if an in-person appointment is safe to carry out.

Upon arrival your surface temperature will be taken and recorded.
If you are not feeling well, we kindly ask you not to attend the clinic and to contact your doctor or medical practitioner.

Staff Screening

Our team will be screened daily using our Fit for Work questionnaire as well as their daily surface temperature taken and recorded.

The safety of our clients and team are our top priority. As such, we’ve made the following changes to deliver you your usual experience with our team, in a safer way.

Plexiglass dividers

To protect you and our Client Experience Coordinators

Personal Protective Equipment

We require all staff, clients, and visitors to wear a face mask or covering during their visit.

Social Distancing

We’ve provided visual cues to create a safe space and experience.

Regular and frequent sanitation of all treatment areas

The safety of you and our team are a top priority. Treatment areas are frequently cleaned prior to use by both therapists and our client experience team. We utilize cleaning materials that are able to eradicate the COVID-19 virus, UV-C light sanitation, as well as electrostatic disinfection of all frequently contacted surfaces.

Restricted Use of Restrooms

To reduce health risks and exposure, we will be limiting use of our restrooms. We kindly ask that you consider using restroom facilities prior to your appointment.

Contactless Payment

To reduce contact and exposure, we are temporarily not accepting cash payments. We kindly ask that you use the tap function on your payment card, or consider keeping a credit card on your secure client file.

Immediate Response

Employees who have COVID-19 symptoms (i.e., fever, cough, or shortness of breath) should notify their supervisor and/or medical practitioner and stay home. Employees who appear to have symptoms upon arrival at work or who become sick during the day should immediately be separated from other employees, customers, and visitors, and sent home.

Sick employees should follow CDC-recommended steps. Employees should not return to work until the criteria to discontinue home isolation are met, in consultation with healthcare providers and local health departments.

Positive Testing (Client or Employee)

1. If an employee or client is confirmed to have COVID-19, fellow employees will be notified of their possible exposure but maintain confidentiality.
2. Fellow employees should self-monitor for symptoms.
3. Identify where the infected employee worked, as well as those individuals—including colleagues, customers, visitors, and vendors—the infected employee came into contact with during the 14 days prior to testing positive or first displaying symptoms.
4. Our staff as well as the appropriate health authority will notify affected clients, visitors, and vendors and instruct those employees who came into contact with the sick employee within the 14 day period to go home and self-isolate for 14 days, working remotely if possible.
5. If a client has tested positive and has attended the workplace or been in contact with others within the 14 days prior to the confirmed COVID-19 diagnosis, the person should notify the clinic. All individuals who may have been in contact with the therapist or person will be notified.