FAQs

 

What is physiotherapy?

Physiotherapy is the assessment and rehabilitation of movement dysfunction. A physiotherapist is a university-trained healthcare professional with clinical skills to provide physical intervention. Their aim is to promote mobility, function, and improvement in quality of life.

Do I need a doctor’s referral?

You are not required to bring a doctor’s referral for physiotherapy, chiropractic treatment or massage therapy. However, coverage may be dependent on one for some extended health insurance plans.

How do I prepare for my first appointment?

1. Please arrive 10 minutes before your scheduled time to register all pertinent information & to make the most out of your session.

2. Please bring the following:

  • Doctor’s referral (if you have one), your Personal Health Care Card Number, and list of current medications

  • Private clients with extended health benefits: Bring your policy and member ID number

  • ICBC clients: Bring your Bodily Injury Claim number and adjuster’s name

  • WSBC clients: Bring your WSBC claim number

3. Wear comfortable clothing (shorts for lower body injuries)

What is the cancellation policy?

Please give 24 hours notice for cancellation of appointments or a service charge of $25 will be applied.

Is there parking available?

Free parking is available at Guildford Place Mall.